The cost of delivery of your Order will be displayed to you on our Site. We offer international shipping.Orders are processed and dispatched from our warehouse to our local delivery partner within an estimated 3-5 working days.
Our local delivery partner shall deliver the
Product to the address specified in your Order. If delivery
of your Product is delayed, we will inform you accordingly and the
Product will be dispatched after it becomes available. The time for
delivery shall not be of the essence, and neither we nor our agents
shall be liable for any delay in delivery howsoever caused.
We'll be in touch via email in the event of a bounced parcel. However please note that, without prejudice to any other right or remedy available to us, we may charge you for storage costs and any further delivery costs, or terminate your Order if you repeatedly fail to take delivery of the Product.
YOU BECOME RESPONSIBLE FOR THE PRODUCT
The Product will be your responsibility from the time we deliver the Product to the address you provided us. You own the Product which is the subject of your Order once we have received payment in full for your Order.
- We may terminate the Order at any time by writing to you.
- You do not make payment to us when it is due;
- You do not, within a reasonable time of us asking for it, provide us with information necessary for us to provide you with the Product (e.g. delivery address);
do not, within a reasonable time, allow us to deliver the Product to
If we terminate the Order in the situations set out above,
we will refund any money you have paid in advance for Products we
have not provided, but we may deduct or charge you reasonable
compensation for the net costs we will incur as a result of your
breaking the contract.
DESCRIPTIONS AND DEFECTS
We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, our products may vary slightly from their pictures. The images of the products on our Site are for illustrative purposes only. Colours may appear slightly different in reality due to studio lighting conditions, or variances in computer screen calibration. We do however strive to ensure that screen colours are true to life, as much as possible.
We do not warrant that product descriptions or
other content on the Site are accurate, complete, reliable, current,
or error-free. Minor variations in measurement (within 0.8
inches) are not considered a defect. You are responsible for ensuring
that your sizing measurements are accurate. If you believe you have
received a defective item, at email@example.com with
your order number, and a photograph of the defect. Postage will
be reimbursed for all items acknowledged to be defective. All items
mailed back to us must be unworn, unwashed, unaltered, and with its
tags intact. If the replacement piece is no longer in stock,
store credit or a refund will be issued.
We accept returns for items* that are unworn, unwashed, unaltered, and with its tags intact.
orders made with promotional codes, sales items, intimates, swimwear,
accessories, and bags.
To start a return request, please write to us using this link http://www.thedressbar.com.sg/index.php?route=information/contact
- Pack the item and your completed returns note in its original packing material.
- Send your parcel using a delivery method that allows tracking.
- Return parcels are to reach us within 10 working days from dispatch date for local orders, or 20 working days for international orders.
- You are responsible for postage costs of returned items.
- Kindly note that all return parcels are dealt via mailing only.
- If you return an item that does not meet the
requirements for returns set out above, we reserve the right to
reject the return and any request for a refund.
- If we accept your
return, we will make any refunds due to you as soon as possible and
generally within 15 days from the day on which we
receive the returned Product. Please note that refunds will be provided only in the form of store credit to be used within 90 days.
If you believe you have received the wrong item, at firstname.lastname@example.org with your order number, and a photograph of the item. We may ask you to proceed with sending your item back to us, for which your postage will be reimbursed.
Please note that items must be unworn, unwashed, unaltered, and with its tags intact. If the correct item is no longer in-stock, store credit or refund will be issued instead.